Commission Guidelines and Business Explanation
Please take a while and get to know my business a little better within the description on this page. It will be to your own benefit if you are considering to work with me. Hopefully you will have a better understanding of what service I can provide, how I am able to help you and what my perspective on our work relation is.
Should you want to work with me after reading through the following sections, feel free to use my commission form on Google Forms or write an email directly at email@example.com, that is answering at least all questions from the form.
Motivation and Trust
I am passionate about art and games. I have always been and did everything in my life to learn the skills needed and be able to work in this industry. I have faced many hardships for this dream and stand behind it 100%. It is not a job you simply do because you "loved doodling as a child". It needs time and effort and alot of personal growth to become a reliable artist. Being able to function on your own and really understand workflows as well as industry pipelines is not a routine you get familiar with over night.
Considering this you can trust me in taking my service seriously and that I will do my best to reach results that will meet your expectations. I have a position and reputation to uphold in a very small community of professional enthusiasts so I won't force negative results by ghosting you, refusing to take on responsibility or by simply not taking you seriously in the first place.
I am a professional who wants to make this a life long experience and a person who has a general trust in the morals of humans as well as the good in people. In general you can trust in the fact that I want to be liked for the work I do and support I give, instead of being hated or known for dissappointments. However it is not an effort that I can carry on my own and I need my clients to work with me and display the same good will. Trust and happines can only be ensured when both parties try their best in understanding each others situation.
Target Groups and Expectations on Profit
All in all the interest in game development is starting to be seen in a more professional sense instead of just being a weird hobby of persons who refuse to grow up. Furthermore online and remote work has gotten broader acceptence over the years, especially in a highly specialized field of service like art for games. The important point that should be made here is, however, that there really is no established norm when it comes to providers and clients. There is a variety of backgrounds out there on subjects like education, living conditions, payment, social norms, professional aim, personal motivation and more.
The diversity among private persons and hobbyists is most certainly the biggest. Here it often is a question of age, skillset, motivation and final goal, when you are trying to find the answer to what kind of support is needed as well as how much financial investment would seem fair. It is a different matter with businesses, however even on the commercial level we are facing different interests and expectations. Especially since this is an international community.
In regards to my own stand on this and what kind of projects I take an interest in, I have to state that I am very open to all kinds of customers and am very much respecting each of their specific backgrounds and perspectives they bring with them. It does not matter to me if you are one of the little guys or a big player in the field. What I care about is your idea and how I am able to help you with it's realization.
That said you have to understand that I am also in this to gain a livelihood in Germany where social standards most certainly have a higher cost than in other corners of the world. I am not provding my services out of pure generousity, have to pay university dept, insurance, rent, electricity, food and even the rare recreational free time activity. I will try to meet your situation but I will not discuss my value. If your budget is small there will be the possibility of arrangements, but you will have to expect a smaller range of service, which does not mean a reduction of effort taken.
All communication regarding commissions is handled via email. My business contact is: firstname.lastname@example.org. I am checking my inbox Monday to Friday during business hours which are of a flexible nature due to the international as well as project related work I do. Do, however be aware that I am off on weekends and will not answer to mails on Saturdays and Sundays as well as national holidays of Germany.
My business communication is exclusively cut down to email since I am not a consulting service and I believe in solid, thought-through text that transports content and meaning, which furthermore has the quality to function as a reference when all the initial talking is done.
I am a creator, not your chat-buddy or a cost-free rubberduck for brainstorming ideas. If you commission me you should have a very clear idea of what you need and be able to communicate it. Take yourself and your project seriously in order to get the best out of the deal. Should you have a hard time articulating your needs, or can't think of anything more to share than one-liners and the use of empty phrases, I would highly suggest rethinking if you are at the right project state where you should think about commissioning an artist or if you really need the creation of exclusive assets in the first place.
"I need just a simple asset like..." does not cut it and continuing this route whilest expecting great results is a certain path to dissappointment.
This is certainly not to be rude. Instead these lines are here to warn and protect you from wrong expectations. An artists work lives from creative input and visions. If you are passionate enough about your project to be willing to invest money you should really try and get your vision across. This will never remove the risk of dissapointment since I and other artists are individuals, bringing their own skills and mindsets to the table, but you can reduce the possibility of a bad outcome by being precise with your communication.
If this all already sounds too complicated to you, please be aware that there are a variety of trustworthy online stores providing offers on massproduced assets for you to turn to. If your project does not need to hit specifics and is of a more generic nature, this route will most certainly save you time and money, whilst providing the advantage of already viewable products.
Be aware that even so I am a person working on my own, in a very "cool" line of work, you are, nonetheless, interacting with an independent and serious business. I am not your employee, teammate or private online friend you play MMOs with. I have a clear outline of service, providing creations for a specific price or budget range, in a certain amount of time. Other than that I have no obligations to interact with you. This is not to sound unfriendly or unsocial, however I have to make my limits clear right from the start.
I won't be ordered to be available for communication on specific hours, take part in your internal team communication, share the use of specific workspaces or fetch updates on project terms by monitoring your online communication. If you want me to take part in that, by all means invite me or another fit for an interview to join you on a permanent position, but please stop looking for a freelancer.
That said, if I am interested in your project and I can see the need of a certain way of communication, I will try to work with that. However don't expect anything especially not before any work relation has been established and you are just inquiring.
If I like your project and we were able to establish a good way of communication, I might, on occasion, put in some unpaid extra effort or maybe even the occasional price reduction for good measure, however never make the mistake of thinking this is part of the service. You are paying for a clearly outlined range of service. Even long-term projects or clients who decide to book me in a row will not gain the right to exclusive unpaid commitment from me.
Commission Span and Revision Work
Each commission you commit to will obviously include my best effort on the creation of your orderd asset as well as a one time revision opportunity. The expectations in regards to revisions differ extremely and it is a hightly sensitive subject.
All I can say to ensure you here is that I will try to make you happy within reasonable limits, but I also have to tell you the hard truth. There will be no endless revision cycles and even the one revision you have will only include very minor changes, like color changes or shape adjustments.
However please consider that even those can be too complicated to be realized within the original budget of your commission. If, for example, change-requests on one end of the product will require me to work through a chain of adjustments to ensure the function of the asset.
You are paying for a one-time deal and I will not be held responsible for something that is totally normal in this line of work. Referring to the fact that sometimes it will take a second or third attempt of an artist for you to be happy and that this will cost you.
You are paying for an effort made, not the subjective happines you might or might not gain from a final product. This is not evil intent or a fact anybody can be blamed for. Just be aware that you are always taking a gamble on art commissions. You are risking to pay for something you might not be using in the end. Looking at the bright side you might at least have a work sample for another artist to improve on. All in all you are never leaving empty handed.
Killing a Project
If reading the previous section on span and revisions left you with fear, you might be happy to read on. Obviously I don't want you to be without option as a customer when you are really unhappy, however be aware that the following is not something you can do repeatedly without any consequences. Let's picture a possible situation: You commissioned me to create a character. I deliver a preview of the character for you to review and give possible feedback. You look at it and think to yourself: oh my that's really nothing like I wanted it to be! Well at this point obviously a revision does not make sense, however I already put work into it and you your hopes, so how do we get out of this situation?
Well simple: We kill the project! However be aware this option is only possible before revision work has started. If you like a result enough that you think a few final adjustments will do the trick and you also let me spend more time on it for revisions, I think it would be highly unfair to not pay the full price at that point. Even if you are unhappy with the adjustments of the revision, the effort was clearly made. There is always the option for more revisions, but it will cost extra.
Should you decide on not going through with the project before we start revisions, you do not have to give explanations but you will have to pay 25% of the original price nonetheless for efforts already taken regarding communication, creation as well as the time slot you blocked that could have been used for other commissions. Killing a project is not something you do easily and most certainly not on a whim. Depending on how such actions are executed it leaves an impression that might be good or bad. Consider our future work relation before doing this.
Payment, Deadlines and Delivery
Since I understand the trust issues people encounter when being confronted for the first time, I never ask for money being transfered to me before any work has been done. So I am willing to put a lot of trust in you and I hope you don't treat me wrong and with the same kind of respect for this. Payment is due 7 work days after the commission is finished and results have been delivered to you. You will get an official bill for your documents, that also functions as a official statement for you to gain all usage rights on the deliverd product.
I obviously take deadlines seriously and will usually come up with a time frame in which I can be 100% sure to be able to deliver the work when deciding on a final date. The time of delivery depends on the amount of work, what you are asking for specifically as well as your project time line and my state of booking. Should there ever be delays it might only be due to very human risks we all live by, like health and family issues and I will try and communicate this as soon as something happens. However do not worry this is just stated for clearance, not because this is the norm on my commissions.
Should you not be able to pay me in time, especially without any reasonable explanation, there will be late fees (10 EUR) for each passing week. So make sure that you are ready to pay on time or have the budget available right at the start of the commission. If you fail to communicate and/or do not pay, be aware that the results of the commission will be handed over to the public domain and you will lose all exclusive rights to it. Furthermore be sure that my trust in you will be lost and I will never work with you again.
My standard way of receiving payment is via paypal. At the end of each commission I will send a paypal link together with the delivery of commission results for you to pay me on time. I don't accept other ways of payment and will not discuss this with you.
Alternative Ways of Commission
All the points described above are related to the service I am providing directly on my own. It's all about a hands on approach to commissions with direct orders and trustworthy detailed communication via my business contact. There are no third-parties and platform registrations involved.
I myself would always prefer - and highly advice you - to work with artist like this: Just two parties trying to see eye to eye and putting trust in each other without betraying it. Since I am not asking for money before the delivery of your orders you really have nothing to lose at all and I am really carrying all the risks here. However if this still makes you uncomfortable maybe you would like the oppertunity to commission my work on a "trusted" market place for freelancers.
You are able to hire me on platforms with a taskbased focus like fiverr, artists and clients or more generic sites like upwork should you already be a member on those or want to become one. Just do a quick search on your prefered freelancing site for either 2DPIXX or Jana Ochse and if I am available on there you will find me. However be aware that these platforms charge rather high mediation fees (15-20% + paypal fees for withdrawels on top) and I will have to ask higher prices in order to be paid what I described under my profit section on this page.
There is a big problem with price dumping on these freelancing sites as well as a lot of scams being produced because of that. So I am not in favour of being associated with these kind of sites, but I am open to being booked for custom offers on there if you are willing to pay the price for the usage of this third party service. Otherwise it is really not a service I could provide for long and in a serious way.